Returns & Exchanges

We want you to love your So...? Fragrance, but if you are not completely satisfied, you can return unused and unopened items within 30 days of delivery for a full refund. Due to hygiene and safety reasons, we cannot accept returns for products that have been sprayed or removed from their original cellophane wrapping.

1

Initiate Your Return

Contact our customer service team with your order number and reason for return to receive a unique Return Authorization Number.

2

Secure the Package

Place the unopened fragrance in its original packaging and ensure it is securely boxed to prevent damage during transit.

3

Ship It Back

Affix the provided return label or use a tracked shipping service to send the parcel back to our distribution center.

4

Receive Your Refund

Once our warehouse team inspects the item, your refund will be processed back to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing